Updated November 30th, 2020
ORDER RELATED QUESTIONS
Where is my Order?
We have received a huge increase in sales and enquiries since being aired on Shark Tank. While we have increased our staff levels to help cope with this increased demand. We do however, have to do this while maintaining COVID safety guidelines imposed upon us.
We appreciate some patience while processing the orders as a result.
Please note that there were existing backlogs at our shared wine warehouse in Sonoma due to Thanksgiving orders, peak seasonal “Wine Club” orders, delays at FedEx, and limitation on increasing staff due to COVID - all while online orders of wine have doubled from this (pre-COVID) period last year!
We are processing a large number of orders per day day and aim to fulfil all orders placed up to November 24th early in the day by Friday December 4th.
Orders placed from Nov. 24th afternoon on, we aim to start fulfilling during the week of December 7th. Thereafter we should be caught up and resume our normal 2-day processing time before shipment.
Due to backlogs at various shipping hubs, FedEx has limitations on the number of orders it picks up from our warehouse, so even if we process your order, there may be slight shipping related delays outside of our control.
Note, on orders placed before 17th, we proactively screened all orders that had a Thanksgiving “Gift Note” and expedited those orders. We also screened for express shipping ones (see below), so we hope those orders reached your friends and family for the holidays.
Once your order is shipped you will receive a tracking id from FedEx. If you haven’t received it, please check your junk/spam folder.
Why haven’t you responded to my email?
Why haven’t you responded to my phone call?
We will answer your phone call received Monday – Friday, 5 AM and 5 PM California time, but occasionally your call may route to a recorded message if all our operators are busy. We have responded to about 40% of the recorded phone messages as of Friday Nov. 27th and will continue to respond. All after-hours calls will be directed to voicemail. Email is the fastest way to contact us, however.
I paid for express shipping, where is my order?
Yes, you have paid for express shipping. While we bent this rule and expediting fast-shipping orders place Nov. 13th-17th, it is not a service where we prioritize the order so yours jumps the queue. It is a service on offer from the shipping company, FedEx. We will package and send the order as quickly as possible. As noted above, on orders placed before 17th, we searched for express shipping orders and prioritized them.
If you paid for fast shipping and we were not able to prioritize the processing, you should have received an email with a number of options for recourse - please contact us if you haven not received this message.
We have turned OFF all non-ground shipping (i.e., 3-day, 2-day and overnight) options as of Saturday November 28th in order to manage this expectation and prevent you paying for a service that is likely not up to your expectation.
FedEx came to deliver my order but no one was home, what do I do?
FedEx will require an adult ID and do a “no touch” signature where they will sign for you (during COVID). If you are not home, you should find a notice at your door (although this may not always happen) and an email from FedEx. Please contact FedEx to arrange a suitable re-delivery time, or arrange to pick-up at a local FedEx center.
FedEx will attempt to deliver your wine. After the 3rd attempt where no one is home, the wine will be returned to us and we'll have to pass on the cost of re-delivery to you. In addition to the cost, this takes a large amount of time and handling costs to us. It is extremely important to be home during the delivery, or ideally contact FedEx with your tracking number to reschedule the next delivery or to pick up from their location.
My order says “Processing” or “Processed” or “Awaiting Processing” but nothing has changed in quite some time. What is happening?
We are currently in a situation where we either ship out orders or try to respond to calls and emails about where orders are. Unfortunately, right now we cannot get enough staff to work while complying with COVID restrictions and safety guidelines. It is in these times that we do ask for a bit of patience. We are prioritizing dispatching over changing order status and responding to emails, so customers get their order as quickly as possible.
As such, your order may still say “Awaiting Processing” even if it is Processing.
Paid order in PayPal still says “Awaiting Payment”
If you received a payment confirmation from PayPal, rest assured your payment has processed and you do not need to contact us. For some orders, there was a glitch in the confirmation update to your order which we are resolving.
Which wines are sold out?
As of Saturday the 26th of November, we have sold out of the following wines and bundles below. It is still possible to PRE-ORDER the SOLD OUT wines for SPRING 2021 release. It is NOT possible to pre-order Lori Sweet Special or Sharks’ Party Favorite Mixed, but the Dry/Brut Special with Free Shipping is still available.
- 375ml Brut – SOLD OUT - PRE-ORDER SPRING 2021 RELEASE
- 375ml Demi Sec – SOLD OUT - PRE-ORDER SPRING 2021 RELEASE
- 750ml Demi Sec – SOLD OUT - PRE-ORDER SPRING 2021 RELEASE
- Lori Sweet Special– SOLD OUT
- Sharks’ Party Favorite Dry & Sweet Mixed Special – SOLD OUT
If you would like to order a sweet/Demi-Sec wine, the sparkling version (750ml) is still available. If you would like to dry/Brut wine the 750ml non-sparkling and the sparkling (750ml) are still available.
Do you ship to Canada/international?
Yes, we do and will have to quote you separately. We are putting the finishing touches on the online quote estimate form that will be available at www.beedvine.com/international which we will be at the bottom of our website.
We are aiming to launch the International Quote page on or about December 1st. Log in using a secure password, or for your convenience we are working on permitting login using your existing Facebook or Google. Select the items you are interested in getting a shipping quote for (this is NOT a purchase commitment) and hit submit. We will respond with a quote to your email. If you accept this quote, an invoice will be issued and the order processed when paid.
Can I order a single bottle of wine?
It is possible to buy just a single bottle if you like. Keep in mind it will have at least $25 flat ground shipping fee (up to 12 bottles) so we recommend buying at least a couple of bottles, or buying a berelé glass, or a hardcopy of our book at the same time.
I cannot see my state or country listed during the checkout process. Why?
While we ship to a vast majority of states, we are sorry to say that we are not permitted to ship to a few states. We would love to be able to accept and ship orders from all states, unfortunately we can't at this stage. For Alabama, we can ship to a government wine shop where you can collect it, but we'll need to fill out the relevant paperwork.
Can I buy this locally from a retail outlet?
At this point in time, our sales are primarily online, however Total Wine in California does stock Bee d’Vine. We are working on getting it in more retail locations.
Can I pick up the wine?
How do I change my order?
PRODUCT RELATED QUESTIONS
Is it alcoholic?
Yes 12.5% for all wines except Dolce X reserve dessert wine which is 17%
Are there Sulfites in your wine?
Awesome question! Our wines do not have natural occurring sulfites like grape wines. However, we add small amounts during the aging process and just before bottling. We typically have less than 15 ppm free sulfur.
How many days will the wine last after opening?
Approximately 3-5 days in the fridge. The Dolce X Reserve dessert wine can stay several weeks owing to the higher alcohol content.
Is your wine Halal or Kosher?
These are great questions.
Halal: Honey Wine, as the name suggests, contains alcohol therefore it’s not Halal.
Kosher: Honey Wine is Pareve. This means any food that is not meat or dairy, including fish, eggs and plant-based foods. However, we do not currently have official certification/stamp of this.
How many calories in your Honey Wine?
This is a great question. We are working with a local laboratory to get this information ready for you. Once we have this finalized, we will happily share it on our website on the “The Bee d’Vine Difference” page under the ABOUT menu of our website.
What ingredients is used in your Honey Wine?
We simply use raw local honey (a blend where the dominant honey type is orange blossom) and spring water and yeast for fermentation just like grape wines.